- Introduction and Acceptance
These Terms of Use constitute a legally binding agreement between you and Casino Crown Melbourne. By accessing or using the website, services, or any related digital channels of Casino Crown Melbourne, you confirm that you have read, understood, and agree to be bound by these Terms of Use in their entirety.
If you do not agree with any part of these Terms of Use, you must discontinue use of the relevant services immediately. Casino Crown Melbourne reserves the right to amend these Terms of Use at any time. Continued use of the services following any amendment constitutes acceptance of the revised terms. Periodic review of this document is recommended.
- Eligibility and Account Requirements
2.1 Age Requirement
You must be at least 18 years of age to register an account or use any services provided by Casino Crown Melbourne. Access is not knowingly permitted to individuals under the legal gambling age. Age verification may be required at any stage of the registration or account management process.
2.2 Jurisdiction and Legal Compliance
By using the services, you confirm that online gambling is lawful in your jurisdiction and that you are not accessing the platform from a restricted location. It is your sole responsibility to ensure that your use of the services complies with all applicable laws and regulations in your state or territory within Australia, as well as any other jurisdiction from which you access the services.
Casino Crown Melbourne does not represent or warrant that use of its services is lawful in all jurisdictions. Users who access the services from locations where online gambling is prohibited do so at their own risk and in violation of these Terms of Use.
2.3 Account Registration
Each user is permitted to hold only one account. Duplicate accounts are not permitted and may result in suspension or permanent closure of all associated accounts. You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account.
You must provide accurate, current, and complete information during registration and must update your account details promptly if any information changes.
- Identity Verification
Casino Crown Melbourne is required to conduct identity verification procedures before activating accounts or providing access to designated services. These procedures are applied in accordance with applicable anti-money laundering and counter-terrorism financing obligations in Australia.
You may be required to provide government-issued identification documents, proof of address, or other supporting documentation. Access to services may be suspended or restricted until verification is completed to the satisfaction of Casino Crown Melbourne. Additional documentation may be requested at any time.
All records collected during the verification process are retained and managed in accordance with the Privacy Policy of Casino Crown Melbourne and applicable Australian law.
- User Obligations
By using the services, you agree to the following obligations:
- You will not use the services for any unlawful purpose or in any manner that violates these Terms of Use.
- You will not attempt to circumvent any security, access control, or verification measures.
- You will not use automated systems, bots, or scripts to access or interact with the services.
- You will not engage in conduct that disrupts, damages, or impairs the functionality of the services or the experience of other users.
- You will not misrepresent your identity, age, or location.
- You will not use the services if you are a self-excluded individual under any applicable self-exclusion scheme, including the national BetStop register.
Breach of any of these obligations may result in immediate suspension or termination of your account, forfeiture of any pending transactions, and referral to relevant authorities where required by law.
- Responsible Gambling
Casino Crown Melbourne operates in accordance with Australian harm-minimisation requirements relating to gambling.
The platform provides access to tools including deposit limits, session controls, and self-exclusion options. If you believe your gambling behaviour is causing harm, you are encouraged to use these tools or contact support to discuss available options.
Australia operates a national self-exclusion register, BetStop, which allows individuals to exclude themselves from all registered online gambling services through a single application. Information about BetStop is available at betstop.gov.au.
Additional support services include:
- National Gambling Helpline: 1800 858 858 (available 24 hours, 7 days)
- Gambling Help Online: gamblinghelponline.org.au (online support and counselling)
Casino Crown Melbourne does not extend credit for gambling purposes. This is consistent with the federal prohibition on credit provision by interactive wagering service providers in Australia.
- Prohibited Conduct and Restricted Access
Casino Crown Melbourne reserves the right to restrict, suspend, or terminate access to its services at its sole discretion, including but not limited to circumstances where:
- A user is found to have provided false or misleading information during registration or verification.
- A user is identified as a minor or as having misrepresented their age.
- A user is accessing the services from a jurisdiction where such access is prohibited.
- A user has breached any provision of these Terms of Use.
- Casino Crown Melbourne is required to take such action by law, regulatory direction, or court order.
- Intellectual Property
All content, materials, and functionality available through the Casino Crown Melbourne website and services, including but not limited to text, graphics, logos, and software, are the property of Casino Crown Melbourne or its licensors and are protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the services for personal, non-commercial purposes only. You must not reproduce, distribute, modify, or create derivative works from any content without prior written authorisation from Casino Crown Melbourne.
- Limitation of Liability
To the maximum extent permitted by applicable Australian law, Casino Crown Melbourne shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, the services.
Uninterrupted or error-free access to the services is not guaranteed. No liability is accepted for losses arising from technical failures, service interruptions, or circumstances beyond reasonable control.
Nothing in these Terms of Use limits or excludes any rights you may have under the Australian Consumer Law or other non-excludable statutory protections.
- Complaints and Dispute Resolution
If you have a complaint regarding the services, you should contact the support team of Casino Crown Melbourne in the first instance. Complaints will be acknowledged, and a substantive response will be provided within a reasonable timeframe.
If your complaint relates to financial services aspects of your account and cannot be resolved directly with Casino Crown Melbourne, you may escalate the matter to the Australian Financial Complaints Authority (AFCA):
- Phone: 1800 931 678
- Email: [email protected]
Complaints regarding unlicensed or illegal online gambling services may be submitted to the Australian Communications and Media Authority (ACMA) at acma.gov.au. ACMA maintains a register of Australian-licensed interactive gambling providers, which users are encouraged to consult before using any online gambling service.
- Governing Law
These Terms of Use are governed by and construed in accordance with the laws of Australia and the applicable state or territory in which Casino Crown Melbourne operates. Any disputes arising under or in connection with these Terms of Use are subject to the exclusive jurisdiction of the courts of that jurisdiction.
- Contact
For questions or concerns regarding these Terms of Use, contact Casino Crown Melbourne through the official contact channels listed on the Casino Crown Melbourne website.